Terms and Conditions
Welcome to aksharaprakashana.com
Thank you for taking time out in reading the Terms and Conditions at aksharaprakashana.com. It’s important to go through the T&C’s in detail.
Akshara Prakashana is registered as a TRUST in 1975 as AKSHARA TRUST.
aksharaprakashana.com is a website owned and operated by Akshara Trust – Heggodu, Sagar, Karnataka, India.
The information collected from customers helps us to have personal relationship & improve your shopping experience. Any information you give us is stored with utmost care & security. This information helps us in serving you better. Needless to say that we are bound to co-operate fully when situation requires us to do so, like by law or legal process, we have to provide information about our customers. NEITHER non-personal NOR personal informations will be shared with advertising agencies or any other similar parties for research and advertising purposes.
This site or any part of it must not be reproduced, duplicated or exploited for any purpose without taking written consent from Akshara Prakashana.
All terms & conditions are automatically applied when you use aksharaprakashana.com. Please ensure to keep the account information and password safe and confidential.
COMMUNICATIONS & OTHER FACTORS
Visitors are welcome to send suggestions, questions, ideas, comments or any other information on this store, provided it does not contain obscene, illegal, threatening, defamatory or in other way objectionable content directed to us or third parties. We also prohibit chain letters & mass billings. Visitors are requested not to use incorrect e-mail id, mimic any person or misguide the origin of any information.
OUR RETURN POLICY
Returning of defective / damaged item
If you receive a damaged or a defective item please return the same without any hesitation to us in a proper package. Kindly enclose a note stating the reason for the returns. Also state your order number and send it to us via a trusted courier or mail. As soon as we receive the defective item we will send you a fresh replacement.
Return of any defective / damage item should be done within 7 days from the date of the receipt of the shipment to our working office:
Heggodu, Sagar Taluk,
Shimoga Dist - 577417
Karnataka - India
Please make note:
The return courier charges incurred by you will be refunded by us into your account. The maximum courier refund amount we can credit into your account is Rs100/-. Hence, please choose the right courier service for returning the product. In case, the return courier amount is more than Rs100/-, kindly call our customer care support or drop us an e-mail stating the same and we shall advice you through which courier service you can return the products.
aksharaprakashana.com customers cannot return any products bought online at the Akshara Prakashana’s retail outlet. Also make note that no product bought online is liable for an exchange at Akshara Prakashana’s retail outlet.
Our Order Policy
As soon as an order is authorized for payment, you will receive an email confirmation for the same. This will indicate your order no, which you can refer later for checking the online status of your order. Once the order is placed, we generate the invoice and send it via email. When the books are ready for shipment, you will be notified by email about the shipment and an id for tracking it.
Shipping free for orders above Rs.300 and for Orders below Rs.300, shipping charges will be Rs.50.
Orders that Weigh more than 30 kgs, delivery shall be made by Bus / Lorry service, where Customer will have to go to the Bus/Lorry depot and collect the parcel. Prior information of the same will be sent to the customer.